topic Re: No data? in Get Support

No data?

Julie93 — Mon, 03 Mar 2025 13:56:48 GMT

I just switched to PM from rogers.

I have a S23. I've reset the networks and I've restarted my phone. As soon as I turn off my wifi I have no connection to the internet. My data is turn on in my settings.

What am I missing?

Re: No data?

hTideGnow — Mon, 03 Mar 2025 14:29:24 GMT

hi @Julie93

make sure your old sim card is removed, or if it is an esim ,disable it

then reboot the phone and try Reset Network settings and it should work then

Re: No data?

Julie93 — Mon, 03 Mar 2025 17:18:08 GMT

The old sim is removed, I have reset the networks and restarted my phone. It still doesn't work.

Re: No data?

TheSterlinger — Mon, 03 Mar 2025 17:39:08 GMT

Do you have service on the Rogers side? Do you have access to another phone to test the PUBLIC Mobile SIM card?

Re: No data?

Julie93 — Mon, 03 Mar 2025 17:40:41 GMT

My service to rogers is canceled.

I have an esim so I can't test it on another phone

Re: No data?

Julie93 — Mon, 03 Mar 2025 17:56:57 GMT

I tried for the second time now to reset the network and restart my phone. The problem is solved now! Thanks for your suggestion!