topic Re: On signal and text message since March 1 in Get Support

On signal and text message since March 1

Danielli — Mon, 03 Mar 2025 14:49:52 GMT

Dear Sir

i do not have signal on my phone since March 1. It was working before March 1. Please advise ASAP

Re: On signal and text message since March 1

eddieO — Mon, 03 Mar 2025 15:02:26 GMT

@Danielli, just a heads up that this a community forum where you can ask questions and get quick answers but there are no employees here.

Are you able to restart your phone? Have you been able to test outside of your current location (assuming that you are trying this at home)? You can also check to see if there are any outages in your area:

Telus Outage Map: https://istheservicedowncanada.com/status/telus/map

TELUS Service Status: https://www.telus.com/en/qc/outages

Re: On signal and text message since March 1

hTideGnow — Mon, 03 Mar 2025 15:03:54 GMT

hi @Danielli

try Reset Network Settings on your phone first

also test your sim card on another phone

and of course, make sure your account is active and not suspended due to renewal problem

Re: On signal and text message since March 1

Yummy — Mon, 03 Mar 2025 16:02:11 GMT

If you did not do ANY changes to your phone's settings do NOT reset anything.

Reboot your phone (turn it off, wait a bit, turn it on), remove SIM clean contacts, try another PM sim in your phone if available.
It could be PM has signal issue in your area. Check for reported outages.