topic Re: Subscribe to PM in Get Support

Subscribe to PM

Bruce071 — Mon, 03 Mar 2025 14:49:03 GMT

I subscribed to Public Mobile yesterday and everything went fine. My spouse is trying to do the same thing today from the same carrier that we used to have to the same plan on Public Mobile transferring her number same as I did yesterday she got all the way through to the very end and it came up and said “subscription not activate“ now she cannot go anywhere or do anything. She comes up with a blank screen, and her payment has been accepted on credit card and we could stand some help. Thank you very much. .

Re: Subscribe to PM

eddieO — Mon, 03 Mar 2025 14:59:37 GMT

@Bruce071 try restarting her phone. Can you also confirm if the old SIM card is still working?

Re: Subscribe to PM

hTideGnow — Mon, 03 Mar 2025 14:59:55 GMT

hi @Bruce071

this error came up sometime but PM support agent can help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage