Stuck validating identity, no SMS

Lowel — Mon, 03 Mar 2025 13:18:50 GMT

Having same problem. Text messaging-rcs is working but not text messaging -sms. So can’t complete process and seem to need sms working to create a ticket…

Re: Stuck validating identity, no SMS

softech — Mon, 03 Mar 2025 13:23:51 GMT

@Lowel

can you check and confirm if you can receive calls ?

also, you have trouble with both incoming and outgoing texts?

if you are on Android, download Google Message and use it as the default text app and try again (if you already using it, please uninstall the app with a device reboot, then reinstall)

If you are on iPhone, make sure you have the latest iOS and Carrier Profile. Then first go to the iMessage settings to disable "Send as Text Message" and then reboot phone and re-enable it back

And if you need further help from PM support, please check with PM support. Instead of logging in and create ticket, you can message them directly using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Stuck validating identity, no SMS

Lowel — Mon, 03 Mar 2025 15:44:28 GMT

Followed link. Thank you!

topic Re: Stuck validating identity, no SMS in Get Support

Stuck validating identity, no SMS

Re: Stuck validating identity, no SMS

Re: Stuck validating identity, no SMS