topic Re: reward points in Get Support

reward points

larryj — Mon, 03 Mar 2025 13:11:56 GMT

Dec 30/2024 Public mobile receipt said I had a credit of !5.00 towards my bill. However RBC Visa deducted 17.00 on Dec 30, 2024

Re: reward points

softech — Mon, 03 Mar 2025 13:15:53 GMT

@larryj

please Payment history page on My Account: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription to confirm first. Check around Dec or Jan and see if PM successfully applied the credit to your account and check the renewal transaction and see how PM used the credit. If possible, please post us the screenshot so we can help further

Re: reward points

BKNS27 — Mon, 03 Mar 2025 16:10:13 GMT

@larryj

You need to login to your account and redeem the 15 points for the $15 credit. Go to Rewards tab>Browse Catalogue and look for the $15 credit because there are others rewards you can redeem.

It is not automatically redeem for you.