topic Re: Phone calls not working in Durham region? in Get Support

Phone calls not working in Durham region?

EchoNeko — Sun, 02 Mar 2025 20:24:20 GMT

So recently I've been having issues with phone calls not going through, but texts and data are working fine.

It happened for a day before self-resolving, and now it's happening again. I traveled out of Durham region and had no issues, but upon return, I again cannot make or receive phone calls.

I have already done so many troubleshooting tips - Airplane mode, restart the phone, make sure my calls are set to the highest connection (3G/LTE), ensure I have signal, turn off data/wifi and try making a call. I know it's not my SIM because it works in a different town.

This is driving me nuts!! The only thing I haven't tried is getting a new phone because who can afford a new phone at the drop of a hat??? My phone is only about 4 years old, it should NOT be this useless.

Re: Phone calls not working in Durham region?

Chalupa_Batman — Sun, 02 Mar 2025 20:31:16 GMT

@EchoNeko wrote:
So recently I've been having issues with phone calls not going through, but texts and data are working fine.
It happened for a day before self-resolving, and now it's happening again. I traveled out of Durham region and had no issues, but upon return, I again cannot make or receive phone calls.
I have already done so many troubleshooting tips - Airplane mode, restart the phone, make sure my calls are set to the highest connection (3G/LTE), ensure I have signal, turn off data/wifi and try making a call. I know it's not my SIM because it works in a different town.
This is driving me nuts!! The only thing I haven't tried is getting a new phone because who can afford a new phone at the drop of a hat??? My phone is only about 4 years old, it should NOT be this useless.

One, check the outages in your area.

https://www.telus.com/en/mb/outages

Two, Public Mobile has been doing some work to the 3G network across Canada that affects phones that use 3G. There should be an announcement somewhere but I've been unable to find it.

Re: Phone calls not working in Durham region?

EchoNeko — Sun, 02 Mar 2025 20:32:00 GMT

No outage, I've checked multiple maps and lists. I've been looking for an announcement too and I can't find one.

Re: Phone calls not working in Durham region?

Chalupa_Batman — Sun, 02 Mar 2025 20:32:51 GMT

Top of this page may help.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Mobile-Text-Message-about-upgrades-to-4G-Network/td-p/1310828