topic Re: Can't call in or out in Get Support

Can't call in or out

Fashyne — Sun, 02 Mar 2025 10:22:29 GMT

I am in the USA and I can't call Canada or receive calls from anyone.

I followed the instructions from yesterday IT to use the T-mobile and version provider. It worked to make two calls and then this morning it doesn't work now.

Someone in a IT replied to the ticket and wrote he can't help me. Wtf

Can someone help me? I am calling Canada from the USA.

Re: Can't call in or out

slusagm — Sun, 02 Mar 2025 05:26:46 GMT

It is because your phone is not on PM's VoLTE whiyelist and cannot use VoLTE. If you can connect to T-Mobile, try xhangi5thr network mode to 2G and hope you can still use the old 2G networks. IF can't connect to 2G, you will have to use VoIp app like TeztNow to make calls using the app

Re: Can't call in or out

BKNS27 — Sun, 02 Mar 2025 06:18:42 GMT

@Fashyne

You can manual connect to AT&T, T-Mobile or Verizon in your cellular phone settings if your phone is on the whitelist of phones that will work in the USA.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Can't call in or out

Phil_Adelphus — Sun, 02 Mar 2025 12:42:29 GMT

@Fashyne Assuming data and texting work, just not voice calls, then it does sound like a VoLTE problem as noted. The USA no longer has any 3G network which is why you need a VoLTE phone there. I'm assuming you have a Canada-US plan or add on?

Re: Can't call in or out

Fashyne — Sun, 02 Mar 2025 14:33:28 GMT

Thanks for your advice. I tried all couriers and it won't work. AtAt and T-mobile and version. It worked Friday night calling. Now it doesn't.

Re: Can't call in or out

Fashyne — Sun, 02 Mar 2025 14:34:57 GMT

Thanks.

It worked briefly but now doesn't. I just don't get it. How it can work and now not.

Re: Can't call in or out

Phil_Adelphus — Sun, 02 Mar 2025 14:52:38 GMT

@Fashyne It worked briefly but now doesn't. I just don't get it. How it can work and now not.

Possibly you were connecting to T-Mobile on 2G but that is being shut down like 3G already was in the USA, and service is spotty. What phone do you have?

Re: Can't call in or out

Fashyne — Sun, 02 Mar 2025 18:23:11 GMT

My phone is a Samsung A50. It works usually with other couriers... cause I used it in Dec.

Thanks for your help.

Re: Can't call in or out

Phil_Adelphus — Sun, 02 Mar 2025 18:50:31 GMT

@Fashyne The A50 is not on Public Mobile's "certified" VoLTE list so that is most likely the problem. If you can manually get it to connect to T-Mobile's 2G network it should work but that depends on whether they have shut it down yet in the area you are in. It seems that T-Mobile is shutting 2G down bit by bit and area by area. Since data should still work you can download Fongo or TextNow from the Play Store to make phone calls as already suggested (although you will have a different phone number).