topic Re: i can't calling and receive in Get Support

i can't calling and receive

Jayjay324 — Sun, 02 Mar 2025 18:10:00 GMT

In the past few days, my mobile phone suddenly lost its signal and I can neither make nor receive calls.The signal comes and goes. Even when there is a signal, I still can't make phone calls, But I can use the mobile data.This has happened for the second time already.I feel like this happens once every month.

Re: i can't calling and receive

hTideGnow — Sun, 02 Mar 2025 18:16:00 GMT

hi @Jayjay324

what phone do you have and where you are?

PM sent message about doem changes with 3G network. We heard PM realigning some 3G-850 band and it affects phones that are designed for overseas. So, if your phone is not an North American phone, it could impact your voice calls.

Try Reset Network Settings and try your sim on another phone

Re: i can't calling and receive

Jayjay324 — Sun, 02 Mar 2025 18:19:27 GMT

i use xiaomi k70 i am in Toronto

Re: i can't calling and receive

Jayjay324 — Sun, 02 Mar 2025 18:21:31 GMT

我用别的手机试过卡没问题

Re: i can't calling and receive

Jayjay324 — Sun, 02 Mar 2025 18:24:34 GMT

How to reset network? I used my the other phones it work.

Re: i can't calling and receive

Dunkman — Sun, 02 Mar 2025 18:29:09 GMT

@Jayjay324 wrote:
我用别的手机试过卡没问题

@Jayjay324

If your SIM card worked in another phone, then it is an issue with your Xiaomi K70 unfortunately.

As mentioned already, Telus is testing and changing the 850 3G bands in different areas. Your phone lacks the 3G 1900 band, which will be important for talk with Public mobile.

Your service may come and go depending on what is happening in your area. You may need to get another phone. Best to get one with VoLTE compatiblity and on PM whitelist.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: i can't calling and receive

Dunkman — Sun, 02 Mar 2025 18:37:14 GMT

@Jayjay324 wrote:
How to reset network? I used my the other phones it work.

@Jayjay324

I don't think network reset will help, but you can try:

https://www.youtube.com/watch?v=Mesj3BxDbxE

Re: i can't calling and receive

Jayjay324 — Sun, 02 Mar 2025 18:42:12 GMT

Can i cancel my order? i just ordered one new SIM card.

Re: i can't calling and receive

Dunkman — Sun, 02 Mar 2025 18:58:14 GMT

@Jayjay324

@Jayjay324 wrote:
Can i cancel my order? i just ordered one new SIM card.

Public mobile SIM card are usually nonrefundable. You could try to contact customer service agent to see what they can do for you. Click on chat icon on right lower corner of website and follow prompts to submit ticket for CSA help.