topic Porting number issue in Get Support

Porting number issue

hrbdld — Sun, 02 Mar 2025 01:36:55 GMT

I have two number A and B, I ported my A number from Bell to PM, it works, after I made a mistake , I used same account to port my A number to B number , I only have B number now, I lost my A number, What should I do? I need my A number too.

Re: Porting number issue

hTideGnow — Sun, 02 Mar 2025 01:41:01 GMT

hi @hrbdld yes PM system is one email for one account/phone. You will need support agent to sort it out, they can, so no worries

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting number issue

hrbdld — Sun, 02 Mar 2025 15:00:58 GMT

Thank you, I sent message yesterday, nobody answerme back.