topic Re: Us roaming not working in Get Support

Us roaming not working

Hedard — Sun, 02 Mar 2025 02:40:00 GMT

I redeemed reward points for data in the US and it didn't work so I paid $30 for a non-US plan and it still doesn't work please help me

Re: Us roaming not working

hTideGnow — Sun, 02 Mar 2025 00:17:22 GMT

hi @Hedard

so, you redeem for the US roaming Bundle? or US roaming data? Check My Account or My Rewards site to confirm you redeemed the "roaming" add-on

Check if your phone has Roaming Data enabled, and make sure you connect to T-Mobile or AT&T or Verizon and try using 4G or LTE.

Re: Us roaming not working

Hedard — Mon, 03 Mar 2025 03:00:08 GMT

Omg, just I just realized my problem..I have 2 phones on the same email. I went on vacation to the United States with only mine and not my wife's. I used my rewards in exchange for US roaming and since it didn't work I bought a $30 plan. I can't use it because I don't have the right phone.. is it possible to get a refund for 1 of the 2 or both since I didn't use anything at all?

@hTideGnow wrote:
hi @Hedard
so, you redeem for the US roaming Bundle? or US roaming data? Check My Account or My Rewards site to confirm you redeemed the "roaming" add-on
Check if your phone has Roaming Data enabled, and make sure you connect to T-Mobile or AT&T or Verizon and try using 4G or LTE.

Paid us roaming for the wrong phone

Hedard — Mon, 03 Mar 2025 03:08:05 GMT

Oups i got a problem .. I have 2 phones with public mobile ..I went on vacation to the United States with only mine and not my wife's. I used my rewards in exchange for US roaming and since it didn't work I bought a $30 plan. I can't use it because I don't have the right phone.. is it possible to get a refund for 1 of the 2 or both since I didn't use anything at all?

Re: Paid us roaming for the wrong phone

Chalupa_Batman — Mon, 03 Mar 2025 03:09:32 GMT

@Hedard wrote:
Oups i got a problem .. I have 2 phones with public mobile ..I went on vacation to the United States with only mine and not my wife's. I used my rewards in exchange for US roaming and since it didn't work I bought a $30 plan. I can't use it because I don't have the right phone.. is it possible to get a refund for 1 of the 2 or both since I didn't use anything at all?

You're going to have to reach out to a CS Agent and chat with them about what happened.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage