topic Re: My new sim card in Get Support

My new sim card

Kaylawall — Sat, 01 Mar 2025 19:57:45 GMT

I try paying My bill. But my phone stop working. Said my phone chip was inactive I buy a new chip with a 50 dollar pree paid card to add on. I can't transfer MG old # to my new chip. And am frustrated

Re: My new sim card

hTideGnow — Sat, 01 Mar 2025 20:01:40 GMT

hi @Kaylawall

how long has your old account be disabled? if over 90 days, you should not need a new SIM card. If over 90 days, you might not get the old number back.

But you can check with PM support by messaging them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My new sim card

BKNS27 — Sat, 01 Mar 2025 22:30:01 GMT

@Kaylawall

Call 1-855-4PUBLIC to check on the status of your account. If it said it doesn’t exist then your account is closed but if it is suspended, you can make a manual payment with a CC or vouchers.

Re: My new sim card

Kaylawall — Sun, 02 Mar 2025 13:02:24 GMT

Ty very much .. it's very frustrating paying ohonecbills shouldn't be so difficult

My account

Kaylawall — Sun, 02 Mar 2025 13:08:17 GMT

Can I please get my account # I been with pm for 5 years. And still can't get my account # can some agent please reach out and give it yo me please

Re: My account

Phil_Adelphus — Sun, 02 Mar 2025 13:17:24 GMT

@Kaylawall Are you not able to log in to your account to get the number? If not then send a private message to PM support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 13:30:31 GMT

Why do inlay my bills if the service not working .. why. Why Why Why. I need my service for work. I could get fired. ******@f**##@

Re: My service That I payed for is not working.

HALIMACS — Sun, 02 Mar 2025 13:46:35 GMT

OK, @Kaylawall , let's start with checking your self-serve account to see what the status shows?

Are you also without ALL services, including data, texting and calling?

You may simply need to make a manual payment to get service going again, but first check your self-serve account and try rebooting and resetting network connections if the account displays as active.

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 13:50:13 GMT

The account that' shows up is the new one. I just open. Yesterday. Because my phone wasn't working. I went out an get a new plan with a new chip. And that still not working. Very frustrating I want my old account that I had for 5 years. That suddenly stop working. On Thursday. Please

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 16:35:56 GMT

I need my account # for my number. Please ...

*** Message edited by CSA to comply with the community rules.

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 13:53:28 GMT

My phone does not work at all

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 13:56:08 GMT

I definitely do not fit in yiur GOOD SITIZEN category. Please

Re: My service That I payed for is not working.

Phil_Adelphus — Sun, 02 Mar 2025 14:04:20 GMT

@Kaylawall Open a service ticket with customer service agents at the chat icon bottom right of this poge. If that doesn't work then send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page or tap your avatar to access messages. We are only customers here in the community and help where we can but now you've got two accounts you'll need support to sort it out.

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 14:38:45 GMT

How many times you want me to do thst 10 Or 100 times. Because. I swear its about 59 time I did that

Re: My service That I payed for is not working.

Phil_Adelphus — Sun, 02 Mar 2025 14:57:52 GMT

@Kaylawall How many times you want me to do thst 10 Or 100 times. Because. I swear its about 59 time I did that

Here as other customers in the community we have no way of knowing what you have tried or how many times nor do we have access to your account/s. Customer service agents do not usually see messages posted here so working with them is the only option. Are they not replying at all? Bear in mind their hours are 9 a.m. to 10 p.m. eastern time.

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 15:19:02 GMT

Yes all I need is yo make a manual payment. But I don't hve the service yo fo so

Re: My service That I payed for is not working.

HALIMACS — Sun, 02 Mar 2025 15:25:34 GMT

@Kaylawall

If you had active service up until this past Thursday, with Public Mobile, then the account is still active. (though the service may be suspended)

All you need to do is reactivate it by making a payment. Go and buy a Public Mobile payment voucher (available at many merchants/drugstores) and apply it dialing 611 on your phone.

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 15:30:08 GMT

I hve one in my hand right now ready yo use it if I can. But it seems yiu don't understand when I tell you the service is not working. When I dial *611 to pay my bill the phone won't ring. Nothing happens. And i see in the comments where everyone is having that same problem

Re: My service That I payed for is not working.

Kaylawall — Sun, 02 Mar 2025 15:35:26 GMT

Very frustrating because for two day now my phone don't work. And you all asking me the same question over an over again .. please get ahead of yourself and try to satisfy your customers that's been with you for years yih all show no appreciation do you know how much I spen gor 5 years with u guys. And you never give me 1 minute of free time .. a. So upset right now. . I hvnt been making calls for two days now. I hve to go work in the morning but can't see my schedule thst goes yo my phone. GET your SHIP straight

Re: My service That I payed for is not working.

Phil_Adelphus — Sun, 02 Mar 2025 15:38:33 GMT

@Kaylawall You have several threads on the go right now, you posted your phone number in one and you should remove it, this is a public web page. As has already been explained to you, in this forum we are only customers like you, there are no Public Mobile employees here. We cannot look at your account (or now two accounts it seems) or fix anything.