topic Re: texting in Get Support

texting

wlgj — Sat, 01 Mar 2025 15:24:02 GMT

Cannot receive or send texts! Why?

Re: texting

hTideGnow — Sat, 01 Mar 2025 15:30:00 GMT

HI @wlgj

are you existing customers or new? What phone do you have and where you are? Data and voice calls work?

if new customer, make sure you remove the old carrier's sim card or disable the old carrier's esim

and try Reset Network Settings

if you have an Android, uninstall and reinstall Google Message

Re: texting

Yummy — Sat, 01 Mar 2025 15:34:43 GMT

How about other services?
Calls in/out?

Internet?

Re: texting

TheStoryteller — Sat, 01 Mar 2025 16:24:53 GMT

When that happened to me it was because I'd inadvertently turned off my cell data. Turned it back on and messaging worked again. It's never happened since.

Re: texting

wlgj — Sat, 01 Mar 2025 17:08:25 GMT

Texting is fixed. Will try your reinstall. thank you

Re: texting

wlgj — Sat, 01 Mar 2025 17:11:12 GMT

Will it be called google message or some other name?

Re: texting

wlgj — Sat, 01 Mar 2025 17:12:13 GMT

It worked thank you very much.😘

Re: [NEW] Scheduled Maintenance March 4th - March 5th

wlgj — Tue, 04 Mar 2025 15:28:56 GMT

You truly have the worst customer service ever. I have owned a cell phone for more than 25 years. I am trying to submit a ticket because I cannot enter my voicemail and cannot even do that.

Re: [NEW] Scheduled Maintenance March 4th - March 5th

hTideGnow — Tue, 04 Mar 2025 15:30:03 GMT

hi @wlgj

submitting ticket without login is easy. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: [NEW] Scheduled Maintenance March 4th - March 5th

wlgj — Tue, 04 Mar 2025 15:38:42 GMT

Ok went to community and I finally found the answer, so my voice mail is set. Thank you community.

Re: texting

wlgj — Sun, 09 Mar 2025 13:14:49 GMT

Everything is working thanks