topic International call in Get Support

International call

Net2024 — Sat, 01 Mar 2025 15:03:14 GMT

I have 1,000 minutes international call but unable to call. Is there any limitation to use public point to call abroad?

Re: International call

Chalupa_Batman — Sat, 01 Mar 2025 15:07:10 GMT

@Net2024 wrote:
I have 1,000 minutes international call but unable to call. Is there any limitation to use public point to call abroad?

Hello @Net2024

What country are you trying to call? Below is a list of counties you can use the minutes with.

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

Re: International call

Net2024 — Sat, 01 Mar 2025 15:10:04 GMT

Thank you very much for the response with the list. Now, I am trying to call Nepal, which is not in this list. Is there any option to include more countries, so customers can use the service?

Re: International call

Chalupa_Batman — Sat, 01 Mar 2025 15:12:12 GMT

@Net2024 wrote:
Thank you very much for the response with the list. Now, I am trying to call Nepal, which is not in this list. Is there any option to include more countries, so customers can use the service?

Sadly no. To call countries that are not on the list, you'd have to use a 3rd party calling card. Other options are FaceTime if you have an iPhone, or if calling Nepal is something important to you, find a provider that has that option.

Re: International call

Phil_Adelphus — Sat, 01 Mar 2025 15:38:44 GMT

@Net2024 Trying this again since my first attempt got deleted. If this is the 1,000 minutes included with your plan, it includes China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK. The list @Chalupa_Batman posted is for the 300 international minutes add on. I still doesn't include Nepal though. There are a number of other add ons in case you want to call somewhere else not on your list but still no Nepal

https://www.publicmobile.ca/en/get-help/articles/long-distance-add-ons

I included a link to a voip service that does list Nepal, it is an app you can add to your phone and call using wifi or your Public Mobile cellular data. That's probably why my post was removed. You might want to look it up yourself (Fongo).