topic Re: Not able to complete the activation in Get Support

Not able to complete the activation

LymoBean — Sat, 01 Mar 2025 03:19:01 GMT

Can not get past step 6 of the activation process. When I try support I only get a blank screen.
My credit card has been charged for the plan, my old Koodo plan is still functioning.

can someone help ??

Re: Not able to complete the activation

Pavlozky — Sat, 01 Mar 2025 03:40:38 GMT

What about the confirmations codes?

Re: Not able to complete the activation

BKNS27 — Sat, 01 Mar 2025 05:48:01 GMT

@LymoBean

Is the Koodo SIM still functioning? It will stop after porting is completed.

If your CC was charged then porting process is start after you confirmed with YES that you are porting over to PM.

Contact a CS_Agent to check in porting status if no change.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to complete the activation

LymoBean — Tue, 04 Mar 2025 00:47:51 GMT

Hi,

For some reason I never received any message to get the chance to say YES to the porting.