topic Re: esim not working in my iphone 11 in Get Support

esim not working in my iphone 11

LaurenD1 — Fri, 28 Feb 2025 22:36:53 GMT

Hello,

My phone was working perfectly except I was not getting verification texts. Several esims later and now nothing works. No data texts or phone. I even went to apple and had them do a factory restart. I'm going to school in the USA do you think this affects starting up the new esims? CS agent says everything looks good on PM end.

Thanks

Re: esim not working in my iphone 11

slusagm — Fri, 28 Feb 2025 22:41:39 GMT

So, the phone as working fine before with Public Mobile? or it never works with Public Mobile?

And now you have no data or text or phone? you have a new esim now? is that enabled? can you make sure the old esim are all disabled and only the latest one is enabled with Turn on this line? Of course, remove other physical sim. Once those are done and confirmed, reset network settings

but if still does not work, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: esim not working in my iphone 11

LaurenD1 — Fri, 28 Feb 2025 22:58:35 GMT

The phone worked fine with public mobile before they had me install new esims. Data just started working but in my settings it doesn't even show my number my phone number. prior physical and esims were removed by apple, they did a factory wipe yesterday. Unfortunately, I've been talking to CS agents but they just keep issuing new esims. And yes just installed a new esim post factory wipe.

Re: esim not working in my iphone 11

slusagm — Fri, 28 Feb 2025 23:06:23 GMT

better and easier to use physical sim

so voice is working or not?

or just not sowing your phone number in the settings? you can in

If your iPhone is displaying the wrong phone number in the settings, you need to manually update your number by going to Settings -> Phone -> My Number and entering the correct number;