topic Re: Cross border in Get Support

Cross border

TheJoeLong — Fri, 28 Feb 2025 03:18:12 GMT

I have a Canada, US, Mexico plan and am looking to travel in the spring,

Is there anything I need to do to ensure I don’t get roaming charges, or do I just keep using my phone as usual?

Re: Cross border

slusagm — Thu, 27 Feb 2025 23:10:56 GMT

nothing much to do, you want get extra roaming charge

Just make sure you turn on roaming mobile data. Make sure your phone connects to AT&T or T-Mobile or Verizon if you are in US or AT&T or Telcel for Mexico. You might need to manually connect, and connect using network mode 4G

Re: Cross border

BKNS27 — Thu, 27 Feb 2025 23:10:56 GMT

@TheJoeLong

Just make sure Roaming is enable in your phone settings.

Also, if you are going to the USA. Enable VoLTE (voice over LTE) but your phone must be on the whitelist for your phone to work.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Cross border

hairbag1 — Fri, 28 Feb 2025 00:14:26 GMT

@TheJoeLong

for use in Mx, you don't need a VoLTE certified phone as Mx still has their 3g networks intact unlike in USA where 3g has been retired. Make sure to enabled Data Roaming (just leave it on as there's no overages or extra charges with Public Mobile pre-paid service) To dial Canada from Mx, dial +1, area code, number. While in Mx, you might connect to AT&T, Telcel or Movistar....we have best service with AT&T.

Re: Cross border

Bastian_Vaughan — Fri, 28 Feb 2025 18:58:30 GMT

When it comes to the whitelist ... Not necessarily... A lot of phones that are not on the list (like mine) just work perfectly. I would recommend going by the telus-tool to verify the status. There my phone shows up as supported. PMs list does not even list the brand I'm using.

Soooooo... Just as a suggestion...

Re: Cross border

BKNS27 — Fri, 28 Feb 2025 22:06:54 GMT

@Bastian_Vaughan

I agree, the whitelist was put together with members that had no problem.

What is the make and model of your phone so PM can update the whitelist?

Re: Cross border

Bastian_Vaughan — Thu, 01 May 2025 00:40:56 GMT

Months later... But I'm not here all the time. I'm using a OnePlus 10 Pro 5G and an Oppo Find X6 Pro. Both working as they should. With 5G and VoLTE.