topic Re: Payment in Get Support

Payment

Logan06 — Fri, 28 Feb 2025 20:50:22 GMT

It isn't letting me put my debit visa information in even though I put it in right.

Re: Payment

slusagm — Fri, 28 Feb 2025 20:52:10 GMT

try again in a day and use browser with Incognito mode

Re: Payment

hTideGnow — Fri, 28 Feb 2025 20:52:17 GMT

hi @Logan06

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Payment

will13am — Fri, 28 Feb 2025 20:52:46 GMT

@Logan06 , if you have too many failed attempts, the system will lock out your card for a day. I have found success doing the payment card update on the mobile app. Be sure to have the latest app version installed, app cache deleted and location permission enabled when updating the payment card.