topic Re: PUK code? in Get Support

PUK code?

AliceH_8 — Fri, 28 Feb 2025 20:19:05 GMT

How to find PUK code

Re: PUK code?

computergeek541 — Fri, 28 Feb 2025 20:21:13 GMT

@AliceH_8 wrote:
How to find PUK code

This PUK information for either the SIM card or for phone unlocking isn't information that can be found anywhere. The PUK for a SIM card can only be provided by the carrier. The PUK of a phone that is used for unlocking a phone to use on another network (when the unlocking PIN has been locked out of) can only be provided by the carrier that the phone is locked to (and sometimes by the device manufacturer).

Which is your phone ask for/what's the message that the your phone is displaying?

Re: PUK code?

AliceH_8 — Fri, 28 Feb 2025 20:24:28 GMT

PUK code for sim card I locked myself out of my sim card

Re: PUK code?

TheSterlinger — Fri, 28 Feb 2025 20:30:20 GMT

You can follow this link https://urlshortner.tiia.ai/Oyn1L6

Re: PUK code?

AliceH_8 — Fri, 28 Feb 2025 20:51:40 GMT

Can you send link again

Re: PUK code?

hTideGnow — Fri, 28 Feb 2025 20:53:53 GMT

Hi @AliceH_8

there are sim card PUK or phone PUK for carrier unlock, what error you got?

if you sure you need a sim card PUK, then message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PUK code?

computergeek541 — Fri, 28 Feb 2025 20:55:50 GMT

@hTideGnow wrote:
Hi @AliceH_8
there are sim card PUK or phone PUK for carrier unlock, what error you got?
if you sure you need a sim card PUK, then message support here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

The customer has previously indicated that it's the SIM card's PUK is needed and was directed to a open a ticket with Public Mobile's customer support agents.