topic Re: Cellular Data in Get Support

Cellular Data

Evelyn1466 — Fri, 28 Feb 2025 20:41:01 GMT

I am using an eSIM. After being abroad for a month and returning, my phone can make calls, but the mobile data is not connecting. How can I fix this?

Re: Cellular Data

slusagm — Fri, 28 Feb 2025 19:42:04 GMT

remove your screenshot, you have your personal data there

it is best to disable your other line (1-866), then set the PM esim as Primary as right now it is set as something else

Re: Cellular Data

Chalupa_Batman — Fri, 28 Feb 2025 19:57:27 GMT

@Evelyn1466 wrote:
I am using an eSIM. After being abroad for a month and returning, my phone can make calls, but the mobile data is not connecting. How can I fix this?

Just tagging @computergeek541 to remove personal info.

Second, sometimes being away and using another service providers info with the same phone can mess up some settings. Try going into your network settings and reset the network and reboot. This can give it a fresh look at the PM settings.

Re: Cellular Data

computergeek541 — Fri, 28 Feb 2025 20:42:35 GMT

@Chalupa_Batman wrote:
Just tagging @computergeek541 to remove personal info.

I've taken the picture away from the thread, but unfortunately, the information is still accessible to anyone who looks. This information isn't something that I have the ability to delete.