topic Re: Registration in Get Support

Registration

jmasselin — Fri, 28 Feb 2025 19:45:28 GMT

I purchased a Public Mobile sim card at the Telus store. The sim card is written Public Mobile on it, but when i enter the number to register, it tells me that the number is not valid.

Re: Registration

slusagm — Fri, 28 Feb 2025 19:48:47 GMT

did you login your My Account and go to Profile to update the sim card number?

or ask PM to help to update and confirm.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Registration

Chalupa_Batman — Fri, 28 Feb 2025 19:55:34 GMT

Hello @jmasselin

Can you share a bit more info with us? Are you just signing up with Public Mobile or are you already a member and just purchased a new SIM card? I understand the title said "Registration" however that could be new registration or just registering a new SIM card. A few versions of context there could be thought of.

Note, there are 20 digits on a Public Mobile SIM card. Make sure you get them all right in order. Sometimes we can miss a number and not know it.