topic Re: Can't connect to network, emergency call only in Get Support

Can't connect to network, emergency call only

Daniel2005 — Sat, 01 Mar 2025 04:22:48 GMT

My phone is woking for years, nothing changed, start from 2025 Feb, my phone can't connect to network, no call, no text message, emergency call only. I try reboot, take out SIM, and put back in. but nothing works. what else I can try? Thanks.

Re: Can't connect to network, emergency call only

Chalupa_Batman — Fri, 28 Feb 2025 19:22:40 GMT

@Daniel2005 wrote:
My phone is woking for years, nothing changed, start from 2025 Feb, my phone can't connect to network, no call, no text message, emergency call only. I try reboot, take out SIM, and put back in. but nothing works. what else I can try? Thanks.

Hello @Daniel2005

You should log into your account and confirm your payments are up to date. Your credit card may have expired. If that isn't the issue, check this map to confirm there isn't an outage in your area. If you need to get up right away, you can stop by somewhere like Shoppers Drug Mart and purchase a voucher which you then dial 611 from your phone and upload it. Your phone will be back up and running right away. This way it gives you time to figure out what has gone wrong.

https://www.telus.com/en/mb/outages

Re: Can't connect to network, emergency call only

Phil_Adelphus — Fri, 28 Feb 2025 19:23:46 GMT

@Daniel2005 What phone do you have? Are you able to try the sim in another working phone?

Re: Can't connect to network, emergency call only

Carun — Fri, 28 Feb 2025 19:38:16 GMT

Public mobile sucks I am also having same problem this is the third time in a month now with no network. It is not a problem with phone it is service issue

Re: Can't connect to network, emergency call only

Daniel2005 — Fri, 28 Feb 2025 19:43:00 GMT

I'm using Andriod. And I did receveied text mesage from Public Mobile, said " We are making upgrades to our 4G network that my impact your 3G voice, messageing.... from Feb 27 to Mar 3, and then ongoing after March 17."

I thought it may cause slow or get disconnect few times, but not like no service for few days.

Re: Can't connect to network, emergency call only

Phil_Adelphus — Fri, 28 Feb 2025 19:58:06 GMT

@Daniel2005 I suspected it might be related to that, that's why I asked what phone you have. Some phones are not able to utilize both 3G bands when one is being replaced.

Re: Can't connect to network, emergency call only

Chalupa_Batman — Fri, 28 Feb 2025 20:04:38 GMT

@Carun wrote:
Public mobile sucks I am also having same problem this is the third time in a month now with no network. It is not a problem with phone it is service issue

Hello @Carun if this indeed the 3rd time your phone service has gone down, you can reach out to a CS Agent using the chatbot bottom right corner and ask to be give a month credit to make up for the no service.

Re: Can't connect to network, emergency call only

slusagm — Fri, 28 Feb 2025 20:04:59 GMT

@Daniel2005 you have an Android, but exactly what phone do you have?. Some receive the message but turn out they are not impacted. And which area you are in?