topic Porting issues in Get Support

Porting issues

atticuss66 — Sat, 01 Mar 2025 04:23:41 GMT

My wife just ported from Rogers to Public. Followed all the steps but after restart still no service. Any suggestions??

Re: Porting issues

slusagm — Fri, 28 Feb 2025 19:08:17 GMT

if you cannot even make calls and sim not even connected to the network , it is not porting problem but a account problem. You need to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issues

Chalupa_Batman — Fri, 28 Feb 2025 19:26:24 GMT

@atticuss66 wrote:
My wife just ported from Rogers to Public. Followed all the steps but after restart still no service. Any suggestions??

Hello @atticuss66

First, very wise to switch from Rogers to Public! 🙂

Second, did she leave her Rogers SIM card in her phone and did she get a porting text asking her permission to port? If she did, did she say yes within an hour an a half? Or did she miss the porting request text? Please let us know so the community can help you better.

Re: Porting issues

atticuss66 — Fri, 28 Feb 2025 19:28:12 GMT

Figured it out....wife still had the rogers CIM card in her phone. Changed the card all is good now.

But.... she made a payment and everything is working but payment doesn't show in her bank account. Is there a slight delay in that regard???