topic Re: Phone number on file in Get Support

Phone number on file

Ariane1 — Sat, 01 Mar 2025 04:44:48 GMT

Good morning, I am hoping you can helpt me. My phone number does not show on file, a temporary phone number shows up still, so when I try to log in to the app, it says it sends a text to the other number, which I do not have. This is very annoying, I have tried to refresh the page, even delete and reinstall the app, but it still shows the same. I wanted to have access to the app to verify if i can add automatic payments to my account. Thank you very much for your assistance in this matter,

Ariane

Re: Phone number on file

softech — Fri, 28 Feb 2025 14:37:34 GMT

@Ariane1

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

if you cannot get the text by Send email, then you will need to ask PM CS Agent for assistance. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there