topic Re: SIM doesn't work in Get Support

SIM doesn't work

izih — Fri, 28 Feb 2025 14:24:37 GMT

Public mobile can send verification codes to me other than that, I can't seem to use my data, text, calls. I've tried everything from APN and resetting my network.

Re: SIM doesn't work

hTideGnow — Fri, 28 Feb 2025 14:32:24 GMT

HI @izih

tell us more, what phone you have and what city you are in?

if you are in Alberta area, you might be impacted :
https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Alert-Alberta-Mobile-service-problem-in-couple-areas/m-p/1313293

Re: SIM doesn't work

izih — Fri, 28 Feb 2025 14:33:49 GMT

I live in Calgary, Alberta.

Re: SIM doesn't work

izih — Fri, 28 Feb 2025 14:37:22 GMT

I use a Motorola g04, I live in Calgary City, Alberta

Re: SIM doesn't work

hTideGnow — Fri, 28 Feb 2025 14:41:16 GMT

hi @izih

you could be out of luck, the Motorola Moto G04 is a phone from overseas. It only has 3G-850 and not 3G-1900. PM is realigning 3G network since couple weeks ago and some area really needs 1900 which you don't have, so you might not get voice calls

your 4G network does not have all bands needed for PM as well, so, you won't get data or your data will be very unreliable

do you have another phone? You might need to get another phone