topic Re: Phone number in Get Support

Phone number

Gearbear — Fri, 21 Feb 2025 04:29:11 GMT

I switched to PM today and the wrong phone number was registered, how do I fix this?

Re: Phone number

slusagm — Thu, 20 Feb 2025 21:11:53 GMT

did you request porting and entered the wrong phone number? There is a porting assistance team you can call and ask them to update it for you. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Phone number

hTideGnow — Thu, 20 Feb 2025 21:54:50 GMT

HI @Gearbear

can you explain what you meant by " wrong phone number was registered"? were you choosing new number or try to port your phone number from another carrier?

Re: Phone number

Gearbear — Fri, 28 Feb 2025 12:26:32 GMT

I spoke to Nestor from Telus and he was very helpful,he sent a ticket on my behalf because I couldn’t access the app and it seems at the moment that the issue has been resolved as at this time I am able to access the app

thanks