topic Activation Problems in Get Support

Activation Problems

PanamaPete — Fri, 28 Feb 2025 04:09:46 GMT

I can’t activate my account, as I can’t download the app because my region setting for my iPhone doesn’t show Public Mobile as a downloadable app. Is it possible to do this another way? Otherwise I’ve just wasted $40!

If I change my region I’m afraid it will just mess up my other apps. Thanks in advance.

Re: Activation Problems

slusagm — Fri, 28 Feb 2025 04:09:21 GMT

you need PM app to complete the activation. But no worries, PM can help from here , complete the activation for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation Problems

BKNS27 — Fri, 28 Feb 2025 09:13:16 GMT

@PanamaPete

You can have a family member or friend download the PM app on their phone and activate the SIM. Once activated, they can delete the app and you can login on a computer to manage your account.

Re: Activation Problems

Patti3333 — Fri, 28 Feb 2025 22:20:23 GMT

same as mine. Have your problems resolved? If yes, how?