topic Re: What’s IVR? in Get Support

What’s IVR?

LauraWu — Fri, 28 Feb 2025 03:08:59 GMT

Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone

“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca’

Re: What’s IVR?

Chalupa_Batman — Fri, 28 Feb 2025 02:38:23 GMT

@LauraWu wrote:
Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone
“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca’

IVR is Interactive Voice Response. Same as you call anyone who has an automated system. And maybe because they did an upgrade a few nights ago and something improved and they want you to see. Nothing to bother with.

Re: What’s IVR?

hairbag1 — Fri, 28 Feb 2025 02:40:41 GMT

@LauraWu

did you recently dial 611 to get account info ? If so, they likely sent the message as a nag.

Re: What’s IVR?

slusagm — Fri, 28 Feb 2025 02:43:48 GMT

that is *611 or 1855-4PUBLIC. No extra cost. Convenient but not giving you as much details as login My Account or app

Re: What’s IVR?

LauraWu — Fri, 28 Feb 2025 02:53:05 GMT

No, I even don’t know that number, what’s 611?

Re: What’s IVR?

hairbag1 — Fri, 28 Feb 2025 02:56:42 GMT

@LauraWu wrote:
No, I even don’t know that number, what’s 611?

no problem...I was just wondering if you dialed it to get your account info over the phone. As you didn't...I'm guessing they sent that message to random clients and you were one. Public Mobile will sometimes send messages to customers with the latest & greatest. Just ignore it.

Re: What’s IVR?

LauraWu — Fri, 28 Feb 2025 02:58:49 GMT

No, I didn’t

Re: What’s IVR?

LauraWu — Fri, 28 Feb 2025 03:04:22 GMT

Why I can not find messages you and cs_agey sent to me? Where are they? Hehe

Re: What’s IVR?

slusagm — Fri, 28 Feb 2025 03:08:47 GMT

@LauraWu

check here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage