topic Re: help in Get Support

help

BEJAMIN — Fri, 28 Feb 2025 01:51:33 GMT

pls help am have same problem no signal for the phone i put the card in another phone is work but in new not work before it was working thanks

Re: help

slusagm — Fri, 28 Feb 2025 01:53:17 GMT

not sure if your "new" phone is compatible or simply broken

what model of that phone? and does it work on sim card with another provider?

Re: help

BEJAMIN — Fri, 28 Feb 2025 02:18:02 GMT

hi my phone is new and it was work al the time my phone is redmi note 12 pro 5g

Re: help

slusagm — Fri, 28 Feb 2025 02:26:18 GMT

where you are ? which city?

we know PM is realigning 3G bands in some area. Imported phones not sold in North America might not work as well as before, especially for voice.

try your sim card on another phone like iPhone or Samsung S2x and you might see the service working without any problem

Re: help

BEJAMIN — Fri, 28 Feb 2025 02:43:56 GMT

it was with rogers before i move to pm and was work very good

Re: help

slusagm — Fri, 28 Feb 2025 02:45:15 GMT

Rogers and PM use different network band. And generally, an Asian phone like yours would work better with Rogers than Telus/Bell/PM. But even it works "better with Rogers", it still lacks some bands and it won't work as well as those true Canadian phone

sorry, your phone won't work as well here