topic US text and talk did not work in Get Support

US text and talk did not work

EomMT — Fri, 28 Feb 2025 03:15:30 GMT

Please send refund because US text and talk did not work February 22-24, 2025.

Re: US text and talk did not work

hairbag1 — Fri, 28 Feb 2025 02:35:15 GMT

usually you won't be able to get a refund...but if the talk portion didn't work as expected...click the orange bubble on lower right side of page to start process of asking Customer Support for credit to your account.

Re: US text and talk did not work

BKNS27 — Fri, 28 Feb 2025 09:31:44 GMT

@EomMT

PM is a prepaid service so normally no refund.

What phone do you have? Because the only phones that work and must be on the whitelist that can work in the USA.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

You will need to manually connect to AT&T, T-Mobile or Verizon and roaming must be enabled.

It is worth a try in contacting a CS_Agent for a refund.