topic Re: No phone signal, cant receive or send text in Get Support

No phone signal, cant receive or send text

Nez21 — Fri, 28 Feb 2025 02:00:13 GMT

Please help here, no phone signal😣

Re: No phone signal, cant receive or send text

BKNS27 — Fri, 28 Feb 2025 02:16:36 GMT

Login to your account and check to see if your account is Subscribed and payment is up to date. Or call 611 or 1-855-4PUBLIC on the status of your account.

Then check to see if there are outages in your area.

https://istheservicedowncanada.com/status/telus/map

Re: No phone signal, cant receive or send text

hairbag1 — Fri, 28 Feb 2025 02:10:55 GMT

@Nez21

help us help you. Are you a new customer or is this problem with an existing account ? Is it the day of your regular plan renewal ?

Re: No phone signal, cant receive or send text

slusagm — Fri, 28 Feb 2025 02:24:38 GMT

what phone you have? physical sim or esim? service work earlier and just stop working today?

did you try reboot the phone? reset network settings? test sim in another phone?
tell us more

Re: No phone signal, cant receive or send text

Lianyin — Fri, 28 Feb 2025 14:39:22 GMT

I have the same issue. No service yesterday. Service came back last night. No service again today

Re: No phone signal, cant receive or send text

hTideGnow — Fri, 28 Feb 2025 14:42:50 GMT

hi @Lianyin

what phone do you have?

which city you are at? you might be impacted by this if you are in AB

https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Alert-Alberta-Mobile-service-problem-in-couple-areas/td-p/1313293

or impacted by this if you are in Kamloops
https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Alert-Mobile-Data-and-Voice-for-Kamloops-BC/td-p/1312558

Re: No phone signal, cant receive or send text

Lianyin — Fri, 28 Feb 2025 15:35:32 GMT

I love in Hamilton Ontario. My phone works fine before. No signal yesterday evening. Service came back later last night. No service this morning again

Re: No phone signal, cant receive or send text

Lianyin — Fri, 28 Feb 2025 15:40:55 GMT

My phone is android phone

Re: No phone signal, cant receive or send text

Nez21 — Sat, 01 Mar 2025 01:53:59 GMT

Im here im Woodbridge ON. Till now I dont have any signal

Re: No phone signal, cant receive or send text

hTideGnow — Sat, 01 Mar 2025 02:32:07 GMT

HI @Nez21

no reported outage in Woodbridge

did you try Reset Network settings and try the sim in another phone?

and i would report the problem to PM support agent. Please open ticket as advised above