topic Re: Compromised credit card in Get Support

Compromised credit card

Damien1422 — Thu, 27 Feb 2025 19:09:20 GMT

My plan seems to be suspended as a result of my credit card being compromised and thus cancelled.

I just entered a new card number onto my account. However I’m wondering if the reactivation happens automatically or whether I need to take additional steps to be able to start using the phone services again?

Re: Compromised credit card

softech — Thu, 27 Feb 2025 19:14:34 GMT

@Damien1422

no, it won't renew the plan automatically after a new card is added

you need to load enough money to make a manual renewal. Just use this link to load enough funds:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Compromised credit card

hTideGnow — Thu, 27 Feb 2025 19:15:36 GMT

hi @Damien1422

do you see a button Pay and Resume Service? Just click on it and pay and resume service

Re: Compromised credit card

johnmaibwe — Thu, 27 Feb 2025 19:23:14 GMT

Hello,

Since you’ve updated your payment method with the new card, the next step depends on whether your account balance is sufficient to cover the plan renewal:

Check your account balance: Log in to your Public Mobile account and verify if the account balance covers the cost of your plan. If not, you’ll need to manually make a payment.
Make a manual payment (if needed):
- Go to "Payments" in your account.
- Choose "Top Up" and enter the amount needed to cover your plan cost.
- Once the payment is processed, your plan should be reactivated.
Reactivate your plan: If your account balance is sufficient but the plan is still suspended, select "Reactivate Current Plan" under your account’s "Overview" section. This should restore your phone services.
Restart your phone: After completing the steps above, restart your phone to refresh the network connection.