topic Re: Mexico Service in Get Support

Mexico Service

R27 — Wed, 26 Feb 2025 18:27:25 GMT

My wife has the Can-US_Mex plan and is in Puerto Vallarta Mexico now... No cellular ?? She is getting the following message " 310-260" Cellular Network is not Available.... ??? Help ?

Re: Mexico Service

Meow — Wed, 26 Feb 2025 18:41:18 GMT

Did she try to connect manually to recommended Mex providers?

Re: Mexico Service

hTideGnow — Wed, 26 Feb 2025 18:48:17 GMT

hi @R27

try connect manually to AT&T and Telcel. Try both .

also, change the network mode to 4G or LTE for easier connection

Re: Mexico Service

colleeno — Wed, 26 Feb 2025 20:42:41 GMT

@R27

Data Roaming needs to be enabled on her cell phone. Has she done that?

Re: Mexico Service

computergeek541 — Wed, 26 Feb 2025 21:42:18 GMT

@colleeno wrote:
@R27
Data Roaming needs to be enabled on her cell phone. Has she done that?

When it comes to the data roaming setting, this setting isn't related to the initial connection to the network.