https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on/m-p/1312757#M903569 <P>Purchased 2 text and talk for recent trip to the US. &nbsp;We were unable to access data roaming while in the states and would like to get a refund for the 2 packages we paid for but we’re unable to access. &nbsp;How can we get the refund? &nbsp;</P> Wed, 26 Feb 2025 19:45:08 GMT Fishdad 2025-02-26T19:45:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on/m-p/1312757#M903569 <P>Purchased 2 text and talk for recent trip to the US. &nbsp;We were unable to access data roaming while in the states and would like to get a refund for the 2 packages we paid for but we’re unable to access. &nbsp;How can we get the refund? &nbsp;</P> Wed, 26 Feb 2025 19:45:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on/m-p/1312757#M903569 Fishdad 2025-02-26T19:45:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on/m-p/1312759#M903571 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/528504">@Fishdad</a>&nbsp; &nbsp;If you just got the text and talk add on, it doesn't include data roaming. &nbsp;Is that the one you got? &nbsp;If you got the talk, text and 3GB data add on it should have worked but you do need to enable data roaming in settings. &nbsp;If you want to take this &nbsp;up with customer service then open a ticket at the chat icon bottom right of this page.</P> Wed, 26 Feb 2025 19:49:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on/m-p/1312759#M903571 Phil_Adelphus 2025-02-26T19:49:04Z