topic Re: I cancel with Bell before switch so.. in Get Support

I cancel with Bell before switch so..

Joulio — Wed, 26 Feb 2025 20:56:22 GMT

First, sorry for my bad English. I'm French.

I was with Bell, I cancel my cellphone services then I ask Public Mobile to transfer my number..
But now, I need to have that old number to activate my account. I don't have it.
I can't find where to talk with a human, the E mail they send me is with Telus and Even there, I can't connect because I don't have that number anymore.

Can someone help?

Re: I cancel with Bell before switch so..

kb_mv — Wed, 26 Feb 2025 16:52:44 GMT

@Joulio wrote:
First, sorry for my bad English. I'm French.

I was with Bell, I cancel my cellphone services then I ask Public Mobile to transfer my number..
But now, I need to have that old number to activate my account. I don't have it.
I can't find where to talk with a human, the E mail they send me is with Telus and Even there, I can't connect because I don't have that number anymore.

Can someone help?

@Joulio This is an issue you need to rectify with Bell. Customer service here can't do anything for you. Have you tried contacting Bell to ask if you could reactivate your old account and number?

Re: I cancel with Bell before switch so..

eddieO — Wed, 26 Feb 2025 17:10:27 GMT

@Joulio, kb_mv is right. After you have reactivated your number with Bell you can go back into the Public Mobile app and request the number porting again. You will need to also provide the Bell account number you had. If the account is not active you will not be able to transfer in your old number. This isn't just for Public Mobile but for all mobile companies

Re: I cancel with Bell before switch so..

Rastin — Wed, 26 Feb 2025 17:43:29 GMT

If you click on the FR at the top of the page it will take you to the French forum if that's easier for you.

Re: I cancel with Bell before switch so..

Meow — Wed, 26 Feb 2025 18:07:24 GMT

Currently your issue is with the Bell since you cancelled Bell's number.

Reach out to Bell and see if they are able to restore your number. Be aware they might ask you to open a NEW account in order to assign you number you want - IF it is still available.

AFTER you get your old number back, then proceed with porting it to PM. No point of guiding you how to do that right now as you do NOT have number to port. When and if you get it back, come back here and guys will help you out to port.

Re: I cancel with Bell before switch so..

Joulio — Wed, 26 Feb 2025 21:15:08 GMT

Can PM juste give me a other number ?

Re: I cancel with Bell before switch so..

Joulio — Wed, 26 Feb 2025 21:15:44 GMT

ok ok thanks !

Re: I cancel with Bell before switch so..

eddieO — Wed, 26 Feb 2025 21:17:13 GMT

@Joulio yes, you can have a new number assigned to you from Public Mobile, you don't have to transfer a number in. That option is made available for customers who prefer to keep their old numbers.

Re: I cancel with Bell before switch so..

kb_mv — Wed, 26 Feb 2025 21:20:24 GMT

@Joulio wrote:
Can PM juste give me a other number ?

@Joulio They certainly can and will give you a new number.