topic Subscription cancelled in Get Support

Subscription cancelled

Clance — Wed, 26 Feb 2025 16:19:33 GMT

Cancelled Feb 10 but charged Feb 25/25

meeds to be refunded plus I require a notice of refund and cancellation.

thank you

Poor customer service

Clance — Wed, 26 Feb 2025 20:58:19 GMT

I cannot get anywhere with my subscription cancellation request

please contact me

xxxxxxxxxxxxxxx@xxxxxxxxxxx

Re: Subscription cancelled

ORNGNBLK — Wed, 26 Feb 2025 16:33:12 GMT

@Clance You can send a private message to a CS_Agent by using the link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Poor customer service

kb_mv — Wed, 26 Feb 2025 21:08:11 GMT

@Clance wrote:
I cannot get anywhere with my subscription cancellation request
please contact me
xxxxxxxxxxxxxxxxxxx

@Clance You can't get anywhere with it because there is no process like that. Are you a new customer that hasn't yet activated a sim? If yes, open a ticket with CS through the chat bot. If not, there is no cancellation request to be made. As service is prepaid, remove CC/unsubscribe to your plan. When renewal fails (no money taken) your service will stop working. After 90 days the account is closed and number lost.

Re: Poor customer service

eddieO — Wed, 26 Feb 2025 16:41:11 GMT

@Clance have you tried going into your Public Mobile account (app or website) and unsubscribing but toggling off on the setting? On the app, go to Manage Subscriptions, then select the last option "Subscription Renewal (Active), from there you can click the button labeled "Unsubscribe"