topic Re: Keeping Current Phone Number in Get Support

Keeping Current Phone Number

Adam1010 — Wed, 26 Feb 2025 15:34:42 GMT

I recently was told that my payment had not been recieved, when I logged in, the only option was to switch to a usa-can-mex plan, for a cheaper rate. I had no problem changing, and after I paid, I was instructed to select a new phone number, and told my current number could not transfer. I do not want a new phone number, and have had no success in getting back on my old plan. Any help?

As well, I can't find any support other than whatever the AI chatbot is.

Currently, I am without a plan.

Any human help is welcome.

Re: Keeping Current Phone Number

Handy1 — Wed, 26 Feb 2025 15:36:26 GMT

@Adam1010 You might want to contact support to help you straighten out

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Keeping Current Phone Number

Yummy — Wed, 26 Feb 2025 15:37:31 GMT

For account support open a ticket trough chatbot. Type 'ticket' and follow prompts until you get a link to create a ticket.

Something was off with your account. PM should not force you to change plan. Maybe there is a bug and PM is considering you as a new customer. OPEN a ticket ASAP.