topic Re: problem in payment system. in Get Support

problem in payment system.

Mikw — Wed, 26 Feb 2025 15:27:29 GMT

Have been cut off, have no phone use, card details are all correct and funds available. I have gone through the purchase system and reached the shopping cart, pressed the 'pay now" button and says try later. This is 6 days later after sending in a ticket. still no response and no phone service.

Totally disgusted.

Re: problem in payment system.

Handy1 — Wed, 26 Feb 2025 15:30:54 GMT

@Mikw Another option is to buy payment vouchers from shoppers drug mart 7-11 , shell gas and load the finds *611 from phone to resume services right away . If still having issues contact support to investigate

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: problem in payment system.

eddieO — Wed, 26 Feb 2025 15:32:14 GMT

@Mikw have you tried restarting your device? Are you able to go into the Public Mobile app or website and check your Payment history section to confirm payment went through?

Re: problem in payment system.

Yummy — Wed, 26 Feb 2025 15:33:00 GMT

Did you try to use computer?
Clear cache, use incognito mode.

Re: problem in payment system.

Mikw — Wed, 26 Feb 2025 18:02:02 GMT

Tried restarting, no luck, my agreement with them ended apparently and 1 payment was missed. Itried to make that payment right away but no luck. I also tried to reset my card detaile but that also didn"t work.

Re: problem in payment system.

Mikw — Wed, 26 Feb 2025 18:04:04 GMT

Thanks, will try the vouchers, Mik.

Re: problem in payment system.

Mikw — Wed, 26 Feb 2025 18:05:07 GMT

Yes , using laptop