https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-not-working/m-p/1312608#M903480 <P>I followed the steps to install the esim on my iphone which is compatible.&nbsp; I see the esim installed but my iphone&nbsp;won't allow me to turn public mobile line on.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WhatsApp Image 2025-02-25 at 22.32.56.jpeg" style="width: 461px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/154462iD02C311C125C3196/image-size/large?v=v2&amp;px=999" role="button" title="WhatsApp Image 2025-02-25 at 22.32.56.jpeg" alt="WhatsApp Image 2025-02-25 at 22.32.56.jpeg" /></span></P> Wed, 26 Feb 2025 05:35:30 GMT Tatcheng 2025-02-26T05:35:30Z https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-not-working/m-p/1312608#M903480 <P>I followed the steps to install the esim on my iphone which is compatible.&nbsp; I see the esim installed but my iphone&nbsp;won't allow me to turn public mobile line on.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WhatsApp Image 2025-02-25 at 22.32.56.jpeg" style="width: 461px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/154462iD02C311C125C3196/image-size/large?v=v2&amp;px=999" role="button" title="WhatsApp Image 2025-02-25 at 22.32.56.jpeg" alt="WhatsApp Image 2025-02-25 at 22.32.56.jpeg" /></span></P> Wed, 26 Feb 2025 05:35:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-not-working/m-p/1312608#M903480 Tatcheng 2025-02-26T05:35:30Z https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-not-working/m-p/1312610#M903482 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/528433">@Tatcheng</a>&nbsp;make sure you have no other active sim.&nbsp; Remove the physical sim and disable "Turn on this line" for the other non PM esim. Then reboot phone&nbsp; and check if PM esim is on&nbsp; and Reset Network Settings</P> Wed, 26 Feb 2025 03:50:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-not-working/m-p/1312610#M903482 softech 2025-02-26T03:50:01Z