topic no data service in Get Support

no data service

binbin79 — Tue, 25 Feb 2025 22:48:32 GMT

I just ported my number in, there is no data service now. Could yu check why?

Re: no data service

hTideGnow — Tue, 25 Feb 2025 22:50:44 GMT

hi @binbin79

what phone do you have?

try Reset Network settings and see if it works

and check APN settings if you have an Android

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: no data service

binbin79 — Tue, 25 Feb 2025 22:52:57 GMT

it is too complicated. I restarted my phone, still no data service.

Re: no data service

hTideGnow — Wed, 26 Feb 2025 00:11:02 GMT

HI @binbin79

what phone do you have?

and where you are? if you are around Kamloops, then there is active outage at the moment

https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Alert-Mobile-Data-and-Voice-for-Kamloops-BC/m-p/1312558#M903445