topic Re: Unable to receive calls/Voice Message Alerts in Get Support

Unable to receive calls/Voice Message Alerts

Sisu60 — Tue, 25 Feb 2025 22:04:31 GMT

I am unable to receive any calls on my phone. Outgoing calls are not a problem. I have rebooted the phone several times and confirmed ringer is on. Also tried a Telus and Koodo sim card in phone and had no issues. Replaced sim card on spec and still have the same issue. Also unable to receive alerts when someone leaves a voice message. Using a Telus and Koodo sim the message alerts are sent to my phone. Phone appears to work properly, issue appears to be a network issue and a need a Customer Support Rep to assist.

Re: Unable to receive calls/Voice Message Alerts

BKNS27 — Tue, 25 Feb 2025 22:09:50 GMT

@Sisu60

PM and Koodo works on Telus network so I don’t think that is an issue.

Did you port a number over from another carrier? This seems to be an issue with recent porting.

If you are a longtime member. Best to contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive calls/Voice Message Alerts

hTideGnow — Tue, 25 Feb 2025 22:46:20 GMT

HI @Sisu60

there have been many posts about voice and text in the last 2 days. May I know what phone do you have and what area you are in?

but try reboot the phone, try Reset Network Settings and try your sim card on another phone

Re: Unable to receive calls/Voice Message Alerts

hTideGnow — Wed, 26 Feb 2025 00:11:42 GMT

hi @Sisu60

if you are around Kamloops, BC, then there is active outage at the moment

https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Alert-Mobile-Data-and-Voice-for-Kamloops-BC/m-p/1312558#M903445