topic Re: phone number in Get Support

phone number

Lillybear — Tue, 25 Feb 2025 21:26:55 GMT

I change my phone number and now I can't get into acc

Re: phone number

Phil_Adelphus — Tue, 25 Feb 2025 21:29:10 GMT

@Lillybear When you try to log in and get to the page where you enter the code, tap "didn't get the code" and select the email option. Then once logged in go to your Eversafe profile and edit the phone number there to the new one.

Re: phone number

hTideGnow — Tue, 25 Feb 2025 21:29:39 GMT

hi @Lillybear

yes, you still have to update the phone number yourself on EverSafe Profile

so, what you need to do is to click Didn't Receive code on the 2FA step and select Send email. After you are in, go to Profile page, Manage EverSafe ID and you will need to update the phone number there

just in case you cannot login via email 2FA, you will ask PM support agent to update the Eversafe 2FA phone number for you

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage