topic US 15 day talk and text in Get Support

US 15 day talk and text

Bones2 — Tue, 25 Feb 2025 20:01:10 GMT

(1) I used reward points last night to purchase US roaming 15 day T&T but when I check under subscription usage it lists my add-ons as: 2 GB one-time data bonus, 500 one-time int'l LD bonus 500 mins, and reward 1GB US Data (15d) 1 GB. Soo...have I got talk and text? did I also get data bonus? 500 minutes of LD bonus?...how does this 'compute' with 15 days?...I don't get this.

(2) anybody know If I didn't purchase US talk and text coverage as I think I have done (sorry, at 78 don't understand all of the above) what would be the cost to just text?

Thanks everyone!

Re: US 15 day talk and text

BKNS27 — Tue, 25 Feb 2025 20:09:35 GMT

@Bones2

The 15 day USA Roaming talk & text will show separately from your other bonuses.

Clear the cache on your browser and login to your account and see if the USA Roaming is showing;

Re: US 15 day talk and text

Phil_Adelphus — Tue, 25 Feb 2025 20:23:45 GMT

@Bones2 It sounds like you bought 1GB of US roaming data instead of the talk and text add on. How many points did you use? Although in the rewards section I don't see a 1GB US data add on. The US talk & text is 10 points.

Re: US 15 day talk and text

Bones2 — Tue, 25 Feb 2025 21:54:52 GMT

I don’t remember how many points I had before I started this last night. May have been 10. Is there any way to backtrack…reverse the data purchase, get points back, and start again to buy 15 day US talk and text ?

Re: US 15 day talk and text

Bones2 — Tue, 25 Feb 2025 21:56:55 GMT

sorry not much help. Remember my age. Have no idea how to clear cache on my browser.

Re: US 15 day talk and text

Phil_Adelphus — Tue, 25 Feb 2025 21:57:09 GMT

@Bones2 You would need to contact customer service and see what they can do. Open a service ticket at the chat icon bottom right of this page. If that doesn't work you can send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US 15 day talk and text

Bones2 — Tue, 25 Feb 2025 22:12:15 GMT

Thank you for the link. I have sent a message to them.