topic Re: Plan Subscriptions changed in Get Support

Plan Subscriptions changed

amoc123 — Tue, 25 Feb 2025 17:01:21 GMT

How can I revert to my old plan. Currently not able to make or receive calls. Text is working.

Re: Plan Subscriptions changed

BKNS27 — Tue, 25 Feb 2025 17:10:13 GMT

@amoc123

Did you try resetting Network setting and reboot the phone?

Re: Plan Subscriptions changed

hTideGnow — Tue, 25 Feb 2025 17:24:21 GMT

hi @amoc123

going back to the old plan won't resolve your problem.

what phone do you have? did you try Reset Network settings?

what area you are at? Seems like there has been voice trouble for some area since last night

and you need to report that to PM support agent for further assistance. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan Subscriptions changed

amoc123 — Tue, 25 Feb 2025 17:40:21 GMT

It is pending payment. But my auto payment is set for Feb 28. Not sure why it when to a new plan for 6G. I need to revert to my old plan of $25 for 10G then I will try to resolve payment issue.

Re: Plan Subscriptions changed

amoc123 — Tue, 25 Feb 2025 17:41:26 GMT

yes, rebooted did not help

Re: Plan Subscriptions changed

Yummy — Tue, 25 Feb 2025 18:24:25 GMT

@amoc123 wrote:
It is pending payment. But my auto payment is set for Feb 28. Not sure why it when to a new plan for 6G. I need to revert to my old plan of $25 for 10G then I will try to resolve payment issue.

Some lower cost plans are not available to existing customers. If you have plan which cost more than $25 and you want to go back - if you do NOT see plan you like (cheaper) when you log in to PM account then that plan is Not available to you. Agent will not be able to help you if you open a ticket...