topic Re: Unable to call in Get Support

Unable to call

Karri-Lynne — Tue, 25 Feb 2025 05:02:42 GMT

I can't make or receive calls.. but I can still text and use data. I can't even use *611 my plan is not due to top up for 2 more days and I have already added my payment. Any idea what is going on?

Re: Unable to call

softech — Tue, 25 Feb 2025 05:09:21 GMT

@Karri-Lynne what phone do you have and where you are at? PM is retiring one of the reo 3G bands in some area, wonder if you are impacted by the change

If you change the network mode to 3G or WCDMA only , does the phone connect to the network at all?

Re: Unable to call

Karri-Lynne — Tue, 25 Feb 2025 05:14:06 GMT

I have a Samsung Galaxy 8

I noticed a few others seem to be having the same issues as I am.

I am able to use data and receive and send text. Just unable to send or recive any calls. When I try to call out it will drop the call right away. I am not even able to call voicemail or *611. My plan renews on the 26th. I also have enough funds in my account to cover it already.

I have tried to restart my phone several times

Re: Unable to call

softech — Tue, 25 Feb 2025 05:18:07 GMT

@Karri-Lynne Galaxy 8 does not have VOLTE but should still be able to make and receive calls on 3G. Did you try the change network mode to 3G (or WCDMA) only test to confirm if your phone can't connect to the network at all ?

And where you are at?

Re: Unable to call

Karri-Lynne — Tue, 25 Feb 2025 05:21:18 GMT

I am in Kawartha Lakes ( Lindsay)

I never changed anything on my net works.

Re: Unable to call

softech — Tue, 25 Feb 2025 05:24:39 GMT

@Karri-Lynne

there is no confirmed outage according to the Telus outage map

for the network change, i was asking you to try manually change the network mode to 3G or WCDMA only on your phone, it should show the phone unable to connect

I suggest you to report your issue with PM support, they can check if they have reported outage in your area

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you ther

Re: Unable to call

Karri-Lynne — Tue, 25 Feb 2025 05:26:18 GMT

I have submitted a ticket already.

Re: Unable to call

Meeeeee — Tue, 25 Feb 2025 16:53:46 GMT

Yup. My wife and I were down last night too. It would connect and then drop within 2 seconds. We had a medical emergency and weren't able to call 911. Thank-you for making a dire situation worse.

Re: Unable to call

computergeek541 — Tue, 25 Feb 2025 20:40:11 GMT

@Meeeeee wrote:
Yup. My wife and I were down last night too. It would connect and then drop within 2 seconds. We had a medical emergency and weren't able to call 911. Thank-you for making a dire situation worse.

I hope that everything turned out okay. Hopefully, there won't be more need to call an emergency number, but in the future, removing your Public Mobile SIM card will allow the call to go through.