https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312314#M903278 <P>Hello my name is Chris, it is Feb 24, 2025 at 10:34pm EST, I am unable to make and receive calls on my phone currently. All other services are working fine except incoming and outgoing calls. When I try to make an outgoing call it does not ring and drops. Please advise if there is an outage and troubleshooting steps, thank you</P> Tue, 25 Feb 2025 03:37:33 GMT overhead610 2025-02-25T03:37:33Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312314#M903278 <P>Hello my name is Chris, it is Feb 24, 2025 at 10:34pm EST, I am unable to make and receive calls on my phone currently. All other services are working fine except incoming and outgoing calls. When I try to make an outgoing call it does not ring and drops. Please advise if there is an outage and troubleshooting steps, thank you</P> Tue, 25 Feb 2025 03:37:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312314#M903278 overhead610 2025-02-25T03:37:33Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312317#M903280 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/376315">@overhead610</a>&nbsp;</P><P>what phone do you have?&nbsp; PM has been realigning some 3G network band and I hope your phone not affected.&nbsp; But if you have a phone from overseas, you might be impacted</P> Tue, 25 Feb 2025 03:41:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312317#M903280 hTideGnow 2025-02-25T03:41:53Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312318#M903281 <P>did you try reboot your phone? or try your sim on another phone&nbsp;</P><P>also check if any outage in your area<BR /><A href="https://www.telus.com/en/bc/outages" target="_blank">https://www.telus.com/en/bc/outages</A></P> Tue, 25 Feb 2025 03:41:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312318#M903281 slusagm 2025-02-25T03:41:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312322#M903285 <P>Hi!&nbsp; &nbsp;I have the same problem as you but incoming calls only ring a little bit before going to voicemail &amp; outcalling Absolutely drops right away. I tried everything like rebooting, taking out the sim &amp; .... but still doesn't work.&nbsp; I just submitted a ticket . Are you in GTA?</P> Tue, 25 Feb 2025 05:33:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312322#M903285 Mxt 2025-02-25T05:33:48Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312353#M903310 <P>I'm using LG Velvet 5G model LM-G900UM. The issue just started tonight</P> Tue, 25 Feb 2025 05:25:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312353#M903310 overhead610 2025-02-25T05:25:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312355#M903312 <P>I did try to restart my phone and no luck, I have also tried a different phone and same result. thanks for the link for the outage map</P> Tue, 25 Feb 2025 05:27:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312355#M903312 overhead610 2025-02-25T05:27:31Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312356#M903313 <P>No I'm in north bay ontario, normally no issues like this ever for me, this is a rare occurrence for me. usually service is flawless except for occasional dropped call now and then</P> Tue, 25 Feb 2025 05:29:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312356#M903313 overhead610 2025-02-25T05:29:01Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312358#M903315 <P>My service works normally now. How about yours?</P> Tue, 25 Feb 2025 07:27:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312358#M903315 Mxt 2025-02-25T07:27:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312379#M903323 <P>thank you everyone for your replies, when I got up this morning my services were all working again, I appreciate the replies and suggestions</P> Tue, 25 Feb 2025 15:12:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-and-receive-calls/m-p/1312379#M903323 overhead610 2025-02-25T15:12:29Z