topic Re: I cannot connect to mobile data at all!! in Get Support

I cannot connect to mobile data at all!!

FK007 — Mon, 24 Feb 2025 20:44:38 GMT

Hi there,

I just got my public mobile connection yesterday but am totally unable to connect to it's cellular data. Can ANYONE HELP ME OUT PLEASE!!

Re: I cannot connect to mobile data at all!!

slusagm — Mon, 24 Feb 2025 20:46:24 GMT

Tell us more, like that phone you have? And voice work? esim or physical?

But make sure your old sim card is removed. And try Reset Network Settings on your phone

If physical sim, try it on another phone

Re: I cannot connect to mobile data at all!!

FK007 — Mon, 24 Feb 2025 21:05:07 GMT

It's an OPPO A5S with a physical Sim Card... The normal service is working fine but NO MOBILE DATA at all since I started this service yesterday??

Re: I cannot connect to mobile data at all!!

Phil_Adelphus — Mon, 24 Feb 2025 21:38:28 GMT

@FK007 Check the phone's APN settings as described here

https://www.publicmobile.ca/en/get-help/articles/set-up-data-on-an-android-phone

Re: I cannot connect to mobile data at all!!

FK007 — Tue, 25 Feb 2025 00:38:16 GMT

Thanks for the help 👍👍

Re: I cannot connect to mobile data at all!!

slusagm — Tue, 25 Feb 2025 00:47:53 GMT

Possibly because your phone is an Asian phone and do not have all the bands needed for stable use on this network. Try changing network to 3G as well as 4G and see if any difference

But you might need another phone that has all the network bands used on PM for better experience.

Re: I cannot connect to mobile data at all!!

cellphoneuser1 — Tue, 25 Feb 2025 01:48:11 GMT

@slusagm wrote:
Possibly because your phone is an Asian phone and do not have all the bands needed for stable use on this network. Try changing network to 3G as well as 4G and see if any difference
But you might need another phone that has all the network bands used on PM for better experience.

I don't think that's it because only data doesn't work. FK007 says that other stuff works, and all networks that can do calls an text messaging also work for data too.

Re: I cannot connect to mobile data at all!!

slusagm — Tue, 25 Feb 2025 02:04:36 GMT

@cellphoneuser1

but OPPO A5S only has 850 and not 1900. Yes, he said voice work, data should be able to still use 850. But for an asian phone , that is not uncommon it's has major data problem

4g bands only 1 and 3 and 5 and 7 and 8 and 20 and 28 and 38 and 40 , 41. If his area does not have band 5 and 7 there, that can explain why no data at all (of course, it would be be a mystery that why voice works)

Re: I cannot connect to mobile data at all!!

cellphoneuser1 — Tue, 25 Feb 2025 02:10:26 GMT

@slusagm wrote:
@cellphoneuser1
but OPPO A5S only has 850 and not 1900. Yes, he said voice work, data should be able to still use 850. But for an asian phone , that is not uncommon it's has major data problem
4g bands only 1 and 3 and 5 and 7 and 8 and 20 and 28 and 38 and 40 , 41. If his area does not have band 5 and 7 there, that can explain why no data at all (of course, it would be be a mystery that why voice works)

Data works on 3G 850 or 1900MHz. When voice works, there's no reason that data can't work on the same network too. 4G LTE isn't needed for data.

Re: I cannot connect to mobile data at all!!

slusagm — Tue, 25 Feb 2025 02:17:59 GMT

@FK007

we have been thinking what was wrong if your phone, can you confirm your voice calls are working? can you confirm if you change to 3G on network mode and you can use data?

Re: I cannot connect to mobile data at all!!

FK007 — Tue, 25 Feb 2025 06:03:33 GMT

Yes now voice calls as well as data is working good. Thanks for asking 🙏