topic My data in Get Support

My data

J-G-M — Mon, 24 Feb 2025 23:33:29 GMT

Everytime I dial 611, I am told that I have 1.9 G left, while I have a 40 G plan. How can I have only 1.9 G left only a few hours after renewal? Please help me fixing this.

Re: My data

hairbag1 — Mon, 24 Feb 2025 23:40:38 GMT

@J-G-M

try logging in to your account on a laptop but use incognito mode. See if that brings correct info.

Re: My data

slusagm — Mon, 24 Feb 2025 23:40:54 GMT

Check again with browser with incognito mode, could be just a browser cache

Also, check if the renewal date you expected was correct

Re: My data

BKNS27 — Tue, 25 Feb 2025 02:10:11 GMT

@J-G-M

You can login to your account on the PM app then swipe down on the screen to update your data usage.

Re: My data

J-G-M — Wed, 26 Feb 2025 19:55:32 GMT

Thanks everybody for your help. Appreciate it.