topic Set up new SIM card in Get Support

Set up new SIM card

Angel8 — Mon, 24 Feb 2025 11:42:45 GMT

Hello, My phone was stolen so I had to order a new sim card off Amazon. I finally received my new SIM card in the mail and now I'm wondering how I go about setting it up so that it will be attached to my existing public mobile account and phone number? (I have not been able to access my account or the app since my phone was stolen as the security codes are being sent to my stolen phone and I can't access my email for the same reason, I had to create a new email to be able to use this community page)

I really need to make sure that the new sim card has my existing public mobile phone number as I use this number for work ect.

Thanks so much !

Re: Set up new SIM card

Handy1 — Mon, 24 Feb 2025 12:00:29 GMT

@Angel8 If your able to log into your account go to profile page and sim swap the number

SIM SWAPPING profile tabs

if you can’t log into ask support to sim swap it for you and you can keep same phone number and plan

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Set up new SIM card

Angel8 — Tue, 25 Feb 2025 01:31:30 GMT

THANK YOU VERY MUCH