topic Re: New sim card activated but is not working in phone in Get Support

New sim card activated but is not working in phone

Kvancaeyzeele — Mon, 24 Feb 2025 04:31:17 GMT

I got two SIM cards for PM from Amazon for me and my wife. I went and activated the first one as per PM instructions and selected a subscription and paid, received a new number etc. Then inserted the card into my phone. Completely dead, tried in my wife's iPhone, still dead, reboot, network resets. Popped in the second card and it instantly reads it. The problem is I can't receive SMS to confirm the setup of my account so I'm locked out from making any changes or using my wife's (not setup) functioning SIM card and transferring my number to it.

I'm subscribed but completely locked out essentially because my number to confirm is tied to a DOA sim card so I was never able to fully setup my account.

Please help!

Re: New sim card activated but is not working in phone

softech — Mon, 24 Feb 2025 04:27:08 GMT

@Kvancaeyzeele

should be just a sim card provisioning issue, easy fix for PM support. Just message them at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New sim card activated but is not working in phone

hTideGnow — Mon, 24 Feb 2025 04:27:40 GMT

hi @Kvancaeyzeele

you will need support agent to check with account activation and the setup of the sim card on the system.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New sim card activated but is not working in phone

ShawnPP — Mon, 24 Feb 2025 04:36:14 GMT

Hey @Kvancaeyzeele

I had a similar issue setting up/switching my old number to my new SIM card as well. Don't sweat it too much, these things can happen when switching providers. Like the others have said, submit a ticket and an agent will get back to you with a message in a couple hours. They are very good and helpful & fixed my issue right away.

All the best

Re: New sim card activated but is not working in phone

Kvancaeyzeele — Mon, 24 Feb 2025 04:36:29 GMT

Thanks,

Ticket submitted

Re: New sim card activated but is not working in phone

hTideGnow — Mon, 24 Feb 2025 04:42:05 GMT

hi @Kvancaeyzeele

and if you cannot receive sms, it maybe just because porting is not done yet. With porting in progress, you will be only able to make outbound calls but won't receive inbound calls and texts

Re: New sim card activated but is not working in phone

Kvancaeyzeele — Mon, 24 Feb 2025 04:43:34 GMT

Brand New number no porting. I wanted to just setup a new number and make sure I wanted to switch to PM if things went well and then port later.

Re: New sim card activated but is not working in phone

Kvancaeyzeele — Mon, 24 Feb 2025 04:55:34 GMT

Sorry, if I wasn't clear but the SIM card will not register/read my phone at all. It thinks nothing is installed. Old Rogers sim works perfect, non registered PM sim is recognized immediately.

Re: New sim card activated but is not working in phone

Kvancaeyzeele — Mon, 24 Feb 2025 04:56:25 GMT

Thanks ticket submitted