topic Re: plan prices in Get Support

plan prices

Gargi1 — Fri, 21 Feb 2025 20:58:41 GMT

I ordered a new subscription yesterday and today the price has reduced. Can I change my plan?

Re: plan prices

Chalupa_Batman — Fri, 21 Feb 2025 20:58:14 GMT

@Gargi1 wrote:
I ordered a new subscription yesterday and today the price has reduced. Can I change my plan?

Is your plan already started or are you waiting for your SIM card? If you don't have a phone number yet, it means the plan hasn't officially started. Meaning you'd have to reach out to a CS Agent and cancel your plan or ask them to change it if they are able.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: plan prices

will13am — Fri, 21 Feb 2025 20:58:16 GMT

@Gargi1 , take a look at the plan offerings in your self serve account. If you see it, then it is available to you.

Re: plan prices

eddieO — Fri, 21 Feb 2025 20:58:36 GMT

@Gargi1 Public Mobile does not have any price guarantees but if you contact a support agent and let them know you only changed it yesterday, they might be willing to change it for you but keep in mind there is no obligation on their side. Use the link below and good luck.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: plan prices

Handy1 — Fri, 21 Feb 2025 20:59:23 GMT

@Gargi1 If you haven’t t already activated ask support . I’m sure they can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: plan prices

StevenBu — Mon, 24 Feb 2025 00:34:47 GMT

You cannot change your plan to a promotional plan once your service is activated